The Challenge
Building relationships and managing contracts with suppliers, and strategic providers of complex services.
- Many stakeholders dispersed across geographies
- Contract performance measurement and compliance monitoring is not controlled and approaches are inconsistent
- Service level attainment is argued about
- Relationships get strained
- Costs overrun
The Solution
Hiperos Relationship Management Portal – a unified platform for outsourced relationship management
- Establish specific responsibilities for each key stakeholder
- Set up detailed frameworks for contract performance and compliance management
- Define specific metrics and requirements
- Provide 360 degree visibility and support collaboration
- Promote use of incentives and penalties for suppliers and service providers
The Results
Expectations = Value Received
- Fewer surprises
- Improved performance
- Better managed at-risk/performance-based fees in contracts
- Decreased relationship risk
- Minimized supplier compliance risk
- Mitigated regulatory compliance risk
About Hiperos
At Hiperos, we are setting the course for how strategic relationships should be managed. Our solution is more than a traditional enterprise application. It not only provides all the features and functions you need to manage performance and monitor compliance of key suppliers, but enhances these capabilities with elements not found in any other enterprise application - actionable content and interactive community.
How Does It Work?
