Hiperos Client Services

Hiperos developed a methodology to help your organization optimize the performance of your strategic supplier relationships. The methodology includes a combination of traditional consulting services and technology deployment. It has five stages and where you start depends on your current situation. For example, if you would like to evaluate ways to improve how strategic supplier relationships are managed, Hiperos can perform a rapid assessment or if you are simply looking to leverage a technology solution to support your existing vendor relationships, Hiperos can have you up and running in just a few days with our on-demand solution.

R.Portal Implementation

This offering is the core Hiperos R.Portal implementation.

Key components of the implementation program include:
• Implementation project planning
• Identification of implementation team resources, roles, and responsibilities
• Identification of relationship management resources, roles, and responsibilities
• Validation/configuration of information technology environment and infrastructure
• Data identification, acquisition, and import
• System configuration and pre-load
• System testing, validation, and acceptance
• User training
• User support

For those clients that require additional business process review, the following services are available:

Organizational and Resource Assessment

A rapid assessment (1-2 days) which evaluates current organization structures, resources and skills, and then defines an optimal structure and resource deployment plan to achieve your relationship management objectives.

Strategic Relationship Management Maturity Assessment

This SRM “health check” is a fast and focused evaluation of eighteen specific “SRM capability factors” in five different categories. The results of this profiling tool can be used to focus attention of the key areas of need, and to develop a targeted SRM implementation plan for your organization.

SRM Strategy Development and Value Definition

This comprehensive, collaborative, and facilitated set of professional services will help identify the objectives of your SRM program, ensure those objectives are aligned with the corporate mission and strategy, and develop a logical road map of tasks and outcomes to move the SRM function toward achievement of those objectives. A critical aspect of this service is quantifying where value is expected to be derived from specific outsourcing relationships and how this value will be measured.

SRM Program Development and Support

This service offering is designed for the organization that has a well-conceived relationship management strategy, but may require assistance in implementing the processes and practices that will lead to accomplishing the objectives. It can also assist organizations that are simply resource-constrained and need expert-level outside resources to quickly implement elements of the program, “jump start” the process, and transfer the knowledge, skills, and practices to the organization.