The Extended Enterprise

The extended enterprise – the vast network of suppliers that companies rely on to deliver products and services, has really changed over the past ten years.

Many services that previously were performed by internal departments are now provided by 3rd parties. Today, companies rely on suppliers to perform functions that address the needs of internal customers like benefits administration and travel planning and that impact the satisfaction of external customers like tele-sales or customer support.

When these services were performed by internal resources and departments, systems were in place to evaluate performance and monitor conformance with policy and procedure. But now that the function is provided by a supplier in your extended enterprise, how do you ensure the same level of oversight? You are still accountable for results and the behavior of the suppliers in your extended enterprise.

Why this really matters

It is critical to manage the extended enterprise because if suppliers do not meet expectations, your company’s reputation and brand equity can be tarnished and your financial performance can be weakened.

What is Extended Enterprise Management

Extended Enterprise Management is the systematic approach for:

  • Assessing the risk that each supplier or 3rd party relationship presents to the business
  • Measuring and monitoring suppliers’ financial health, performance objectives, compliance requirements, and sustainability and corporate social responsibility initiatives
  • Communicating with internal and external stakeholders current status and plans for corrective action.

Hiperos offers a comprehensive solution to support Extended Enterprise Management:

  1. R.Portal Risk
  2. R.Portal Performance
  3. R.Portal Compliance
  4. R.Portal Sustainability and CSR
  5. R.Portal Information Management

So whether you are just looking to support a performance management program for a number of suppliers or would like to gain visibility across multiple programs for your entire supply base, Hiperos can meet your needs.

Our solution allows our customers to start where they need and where the impact is greatest. For example, one of our customers simply started by using our risk profiling capability while another created a performance management program for a single supplier.

You can do the same.

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